All our trips are in INR (Rupees) and if you are using an international card to pay via our online booking system (which uses PayPal) a small percentage fee may be applied. This is due to foreign exchange conversion and certain Paypal transaction fees incurred.
Payment for most tours needs to be made when we have confirmed availability. Payment needs to be done in advance of the tour to confirm your booking in one of the following ways:
- by paying online via our online booking system, OR
- by visiting our office and making the payment
If depositing an amount into our account, please inform us with cheque number, date and amount details.
CHANGES MORE THAN 48 HOURS IN ADVANCE OF TOUR You may change your tour, subject to availability, 48 hours before the start. If changes cannot be accommodated, there will be a full refund except for any non-refundable expenses (see below)
CHANGES LESS THAN 48 HOURS IN ADVANCE OF TOUR Changes within 48 hours of the start of the tour cannot be guaranteed, even if there is availability. If changes cannot be accommodated, there will NOT be any refund
CANCELLATIONS MORE THAN 48 HOURS IN ADVANCE OF TOUR A full refund (less any non-refundable expenses- see below) will be given to you if you let us know more than 48 hours before the start of the tour.
CANCELLATIONS LESS THAN 48 HOURS IN ADVANCE OF TOUR No refund will be provided if you cancel the tour within 48 hours of the start of the tour.
LATE ARRIVAL BY CUSTOMER The tour starts at the designated time. If you arrive late for whatever reason and miss the tour, then no money will be refunded
CANCELLATIONS BY US While we always endeavour to avoid cancellations and changes, we must reserve the right to do so. However, we promise we will only cancel your confirmed booking where we are forced to do so as a result of circumstances outside our control or because an insufficient number of people have booked your chosen tour.
We will notify you before the tour starts if we have to cancel for lack of numbers. Please note that we do reserve the right to run tours with less than the stated minimum number. If we have to make a significant change or cancel, we will tell you as soon as possible. If we have to cancel, we will pay back the full amount and will not deduct any non-refundable expenses. Compensation will not be payable and no liability assumed by us.
NON-REFUNDABLE EXPENSES If you cancel/change a tour, if we have incurred expenses which we can't recoup (such as car hire), then you will have to pay for these expenses.
CONTACT US Please contact us at [email protected] to let us know about any changes or cancellations.
You understand and accept that your proposed tour may expose you to inherent dangers including but not limited to physical exertion, equipment failure, or the activity itself. You acknowledge that alterations to the schedule itinerary or activity may be made as necessitated by weather, group size, road transport, road closures, illness or other factors, you agree to accept the decisions of the tour leader or representative, and you accept that neither we nor the providers of services can be held responsible for expenses or inconvenience incurred as a consequence. You acknowledge that the enjoyment of your tour or holiday is derived in part from travel beyond the safety risks of life at work or at home, and you accept and assume all the risks involved.
All disputes are subject to Delhi & Varanasi jurisdiction only.Call to us: +919839088492
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